At MSP Scalerz, we empower your MSP business to excel without the overhead of managing day-to-day operational complexities. How do we do that ? We specialize in elevating MSP operations by providing expert staffing solutions, comprehensive tech and IT support, and proactive business development services. By providing expertise tailor made for MSPs like yours, we make it easy for your to expand your MSP business while helping you simplify your business.
1) MSP Specific Tech and IT Support Expertise
1a) CISCO Certified Engineers
Expertise: We have CISCO certified engineers - with the relevant experience - available to jump into your one-off and recurrring projects. They have certifications ranging from CCNA, CCNP, CCIE, and a few others. Augment your team with our CISCO certified professionals.
Benefits: Enhance your capability to design, implement, and manage advanced, secure, and efficient network solutions tailored to client needs.
1b) Microsoft Certified Engineers
Expertise: Our Microsoft certified engineers have the necessary experience to help you execute small and large projects for your clients. Their certifications include: Azure Solutions Architect Expert - AZ305, Microsoft 365 Certified: Enterprise Administrator Expert - MS-102, Microsoft Certified: Azure Security Engineer Associate - AZ-500 and a few others. Email migration and server upgrades get easy, with these engineers on-board.
Benefits: Our Microsoft certified engineers can help enchance your expertise in deploying, managing, and securing Microsoft-based technologies, ensuring reliable and optimized IT environments for your clients.
1c) Fortinet Certified Engineers
Expertise: Our Fortinet certified engineers help you build secure IT systems, and help secure the existing IT infrastructure of your clients. The certifications they have include NSE-4, NSE-5, and NSE-7.
Benefits: Our Fortinet certified engineers can enhance your ability to design, implement, and manage robust security solutions that protect client networks and data efficiently.
1d) Remote Monitoring and Management (RMM)
Expertise: Our team is proficient in leading RMM tools such as ConnectWise Automate, SolarWinds MSP, Kaseya VSA, and Datto RMM. We handle everything from setup and configuration to ongoing management and monitoring, ensuring your clients' IT systems operate smoothly and efficiently.
Benefits: Reduce downtime, enhance system reliability, and provide proactive support to your clients.
1e) Professional Services Automation (PSA)
Expertise: Skilled in utilizing PSA tools like ConnectWise Manage, Autotask, and Tigerpaw to streamline your business processes. We manage ticketing, billing, project management, and CRM functionalities to enhance operational efficiencies.
Benefits: Improve service delivery, optimize resource management, and ensure timely billing and documentation.
1f) IT Service Management (ITSM)
Expertise: Adept at ITSM frameworks and tools such as ServiceNow, BMC Remedy, and ivanti. We optimize IT service delivery by aligning with ITIL best practices to manage incidents, changes, and service requests.
Benefits: Elevate service quality, meet SLAs consistently, and enhance customer satisfaction.
1g) Backup and Disaster Recovery
Expertise: Proficient in tools like Veeam, Acronis, and StorageCraft. We ensure data integrity and availability with robust backup strategies and quick disaster recovery solutions.
Benefits: Minimize data loss, reduce recovery time, and ensure business continuity for your clients.
1h) Cybersecurity for MSPs
Expertise: Deep knowledge of cybersecurity tools tailored for MSPs including Sophos, Webroot, and Malwarebytes. We provide end-to-end cybersecurity management from risk assessment to threat mitigation and response.
Benefits: Protect critical assets, ensure compliance with regulatory standards, and foster trust with your clients.
2) General Tech and IT Support Expertise
2a) Network Management and Security
Expertise: Advanced network configurations, cybersecurity protocols, firewall and intrusion detection systems, VPN setups, and regular security audits.
Tools and Technologies: Cisco, Juniper, Fortinet, Palo Alto Networks, SonicWall.
2b) Cloud Solutions Implementation and Management
Expertise: Deploying, managing, and optimizing IaaS, PaaS, and SaaS environments.
Platforms: Amazon Web Services, Microsoft Azure, Google Cloud Platform, IBM Cloud.
2c) Systems and Database Administration
Expertise: Ensuring high availability and performance of various operating systems and databases.
Technologies: Windows Server, Linux, SQL Server, Oracle, MySQL, PostgreSQL.
2d) Help Desk and IT Support
Expertise: Offering 24/7 support for all IT-related issues, ensuring minimal downtime and maintaining high customer satisfaction.
Tools: ITIL-compliant service management, remote monitoring and management (RMM) tools, ticketing systems, and O365.
2e) Desktop and Server Support
Expertise: Windows Server administration including routine updates and security patch management, performance optimization, and hardware support.
Tools: Windows PCs, Home Office PCs, and thin clients. File servers, web servers, mail servers, application servers, and virtualization hosts.
2f) Software Development and Automation
Expertise: Custom software solutions, script automation to improve operational efficiency, and seamless integration services.
Languages and Tools: Python, Java, .NET, PowerShell, Ansible, Terraform, and several other languages and DevOps toos.
Why Choose Us?
Comprehensive Expertise: We offer a one-stop solution for all your operational needs, from technical support to sales and marketing.
Customized Solutions: Our services can be tailored to fit your specific business requirements and growth ambitions.
Scalability: Support that grows with your business, providing the flexibility to adapt to changing needs.
Cost Efficiency: Reduce operational costs by outsourcing complex and time-consuming tasks to our experts.
Contact Us
Ready to enhance your MSP operations? Contact us today to discover how MSP Scalerz can help you succeed.
