Here we provide answers to some questions that clients frequently ask about our services. If you have additional questions / concerns not answered in this page, please reach out to us. And whenever you are ready to explore our services further, book a call.
MSP Scalerz is the #1 service dedicated to helping MSP businesses like yours scale up to the next level. With services and staff specialized to cater to the needs of MSPs, we are in a position to help you in your day to day operations effectively, thus allowing you to focus on your core business.
Outsourcing to MSP Scalerz also gives you a significant cost advantage as we perform those same tasks for you from offshore locations - primarily India - where the costs are much lower. Offshoring provides you other advantages as well - access to skilled labor, 24 x 7 x 365 support, scalability, and a few others - as mentioned in this blog post.
In a time & material model, the resources allocated to you would typically fill in a timesheet at the end of every week, detailing the number of hours worked on each of your projects assigned to them. Once you approve the timesheet, we would bill you for those hours according to a pre-defined hourly rate of that resource.
For the monthly fixed price model, MSP Scalerz would make a best guess estimate of the number of hours of work to be done for you, the hourly rate for the skill sets you need, and work out a monthly fixed price based on that.
At this time, we do not have a per-user or per-device pricing model.
1) In the time and material model, the team from MSP Scalerz would work as an extension of your team. For you, this would be very similar to employees that work remote. You could communicate with the MSP Scalerz team as much as is required.
2) In the fixed monthly price model too you would have access to the team that delivers services to you. But you would not communicate with them as often as in the time and material model (that was the whole idea of the monthly fixed price to begin with, wasn't it?).
3) You would also have an account management team that will be in touch with you regularly. We could have weekly calls to get an idea of how our services are working out for you. Also, you don't need to wait for the weekly meeting to communicate with the account management team - they will be available to you via email, phone, and text whenever required.
For the time & material model, you could eliminate one or more resources from your project by giving a two weeks' notice for those specific people.
For the fixed monthly price model, as long as you give a notice on or before the 10th of the month, you could terminate services at the end of that month. If the notice is given after the 10th of the month, the services will terminate at the end of the next month. In either case, we will stop billing you as soon as the services are terminated.
We do our best to avoid such a situation. In some instances, these could occur though. The earlier such a situation is handled, the better it would be for you and for us. So, please be proactive in bringing up such issues as soon as they occur, or at least during the regularly scheduled meeting with the account management team, and we will have the situation corrected asap.
Here's a suggested escalation procedure. Feel free to override it as necessary if some issue requires urgent attention.
- If the issue needs immediate attention, email / text / call the account manager assigned to you. Otherwise, bring up the issue in the regularly scheduled meeting with the MSP Scalerz's account manager.
- The account manager will revert to you with a solution. If the solution is not acceptable to you, let the account manager know immediately. Otherwise try to work with the solution.
- If the issue is still not resolved, email Mahe at mahe@msps1.com
- Mahe is the final stop for all issues. He will take care of the issue as needed, or discuss alternative options with you.
You don't need to sign a contract to start using our services. We would like to have you use our services out of your own free will, rather then due to being bound by a contract.
The SLAs that MSP Scalerz needs to adhere to will differ for each client. They will also be different based on the priority of the issue. So these will be agreed upon with you before we start services.
Please see the skill sets page.
Staff that you take for a minimum of 40 hours a week on an hourly basis are dedicated to you. When you take staff for less than 40 hours a week OR when you work with us on a fixed monthly price basis, the staff are shared across multiple accounts.
Yes, we can provide services when it is business hours in the U.S. We can also provide services when it is after hours in the U.S. Do let us know what you need.
Please see our client onboarding page. Our client onboarding plan can be customized based on your needs.
The transition can take one to three months depending on the level of customization needed and the complexity of operations.
As an MSP, you can find plenty companies that will help you with marketing and sales. That is not our forte as of now, so we don't do it!
What we do instead is help you reduce your cost of operations, primarily through offshoring. So how does that help you scale up? Well, you can convert lower costs into a competetive advantage in the market by a) providing the same services at a lower price point, or b) providing better services at the same price point. Either option will make you more attractive to your clients. Combine this with some suave marketing, and you have a clear path to growth!
When required, we do help you scale up your team as well.
We are very happy when this happens! Do send a congratulatory message to the team member recognizing his / her efforts, CC the team member's account manager and mahe@msps1.com
Glad to hear that! Please work with the account manager assigned to you. Keep mahe@msps1.com copied as well!
