$41 /hr to $26 /hr
Tier 3 is the highest level of support in an MSP and handles the most complex issues and requests, often involving code corrections, reengineering software, or redesigning network infrastructure. This tier also involves developing solutions to new problems.
Here are some of the tier 3 tasks that MSP can outsource to MSP Scalerz to avail of high quality services at substantial cost savings.
- Advanced Problem Resolution: Handling critical issues that may require code changes, system overhauls, or substantial network redesigns.
- New Feature Requests: Developing and deploying software enhancements or customized changes requested by clients.
- Project Management: Overseeing complex projects that involve multiple systems or long-term upgrades.
- Root Cause Analysis: Conducting in-depth analysis to determine the underlying causes of recurring problems or complex system failures.
- Technical Consultation: Offering expert advice and strategic planning for IT systems, including recommending new technologies or system improvements.
