These services require a good level of technical knowledge and experience. They often involve some level of troubleshooting, configuration, and may require understanding of the systems at a deeper level than the bronze services.
Managing automated data backup solutions.
Configuring VPNs and other remote access solutions.
Providing second and third-tier support.
Troubleshooting software and hardware issues.
Monitoring the integrity and success of backups.
Configuring cloud applications and integrations.
Administering routers, switches, and hubs.
Optimizing network configurations for performance and reliability.
Implementing cloud migration plans.
Providing cloud support and troubleshooting.
Implementing and managing firewalls and intrusion prevention systems.